Modern technologies provide people better communication methods with their families and business clients. Aside from the use of smartphones and other electronic gadgets and SMS and MMS, people are also using instant messaging applications to create better connections with others.
Diverse workforces have now relied on mobile applications to connect with their colleagues and even clients more comfortably and conveniently. It also enables them to have faster transactions and lessens hassle in their operations.
However, not many communication platforms are compliant with mobile archiving regulations. Some do not allow the capturing and storing of messages, which can entail risks across industries.
Regulated industries like the public sector and the financial industry are mandated to monitor SMS, phone calls, and other communication forms to enhance their data security and prevent employee misuse and data leakage.
In the US, the Public Records Laws obligate the public sector to record and store text messages and calls. Meanwhile, the financial sector must retain business communications and comply with industry standards imposed by the Financial Industry Regulatory Authority and the Securities and Exchange Commission.
In the EU, firms in the financial industry are required to have mobile archiving solutions as mandated in the Markets in Financial Instruments Directive.
Aside from firms the regulated industries, companies in non-regulated sectors can also use archiving solutions to capture and monitor their employees’ communications at work.This infographic from TeleMessage discusses the challenges and solutions for mobile archiving.
